We’re proud to offer speedy turnaround times. All our PPE products are express delivery and shipping.
Due to the coronavirus pandemic, our couriers are experiencing delays beyond our control.
Once payment has been made, and the order has been confirmed, production will begin – the same day if before 5pm, or next day if after 5pm, depending on the nature of your order. Please note that larger quantities will require longer production time, and we will notify you in these cases.
After production, all orders are dispatched by courier for next day delivery. Some postcodes, including Northern Ireland (BT), the Scottish Highlands & Islands (AB31-38, AB41-45, AB51-56, FK19-21, HS, IV, KA27-28, KW, PA20-88, PH5-10, PH15-26, PH30-44, ZE), Isle of Man (IM), or Isle of Wight (PO31-41) may take between 3 and 5 working days, and may incur an extra charge.
Production days are Monday to Friday, except Bank Holidays.
Where production is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.
The responsibility for collection and or delivery of Products lies with the customer. Any carriage arranged by Silvertoad is on the customer’s behalf and the printer is not liable for any delays arising out of that carriage.
Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-dispatch of the Products to the correct delivery address.
All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient, we will incur no liability provided that parcel was delivered to the address provided by the purchaser.
Delivery to temporary addresses such as hotels, exhibition and conference centres etc. is entirely at the risk of the customer.
You must notify us in writing within 7 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.